When work and life boundaries are blurred—P2P accommodation hosts’ work-life integration and consequences |
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| Institution: | 1. Department of Hospitality and Tourism Management, University of Massachusetts Amherst, United States;2. Department of Culture and Tourism, School of Management, Shandong University, China;3. Business School, Shandong University Weihai, China;1. School of Economics and Management, Inner Mongolia University of Technology, Huhhot, Inner Mongolia, China;2. School of Tourism Management, Sun Yat-Sen University, Tangzhou Rd. 1, Zhuihai Campus, Zhuhai, China;3. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, 17 Science Museum Rd, Kowloon, Hong Kong, China;4. Oxford School of Hospitality Management, Business School, Oxford Brookes University, Oxford OX3 0BP, United Kingdom;1. Division for Management in Health and Sport Tourism, UMIT Tirol - Private University for Health Sciences, Medical Informatics and Technology, Eduard-Wallnöfer-Zentrum 1, 6060 Hall in Tirol, Austria;2. Department of Strategy, Excelia Business School – CERIIM, 102 Rue de Coureilles, 17000 La Rochelle, France;3. Department of Strategy, Marketing and Tourism, University of Innsbruck, Karl-Schönherr-Straße 3, 6020 Innsbruck, Austria;1. European University Eu Business School Munich, Germany;2. TR Consulate General Stuttgart, Germany;3. College of Management, Metropolitan State University, 1501 Hennepin Ave., Minneapolis, MN 55403-1897, United States;4. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China;1. College of Management, Metropolitan State University, 1501 Hennepin Ave., Minneapolis, MN 55403-1897, USA;2. Independent Researcher, Kowloon, Hong Kong;3. Rosen College of Hospitality Management The University of Central Florida, FL 32819, USA;4. WSB University in Wroc?aw, Ul. Fabryczna 29-31, 53-609 Wroc?aw, Polska / Poland |
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| Abstract: | Being a peer-to-peer accommodation host (P2P host) has become a popular career choice in China due to its believed advantages in balancing work and life. This option, however, has blurred the boundary between work and life and has been known to elicit a series of negative consequences in both domains. Building on boundary theory and conservation of resources theory, this study proposed and examined how work-life integration can influence P2P hosts’ perceived work-family conflict, role overload, emotional depletion, and social exchanges with customers. Using data collected from 304 P2P hosts in China, the findings of the study found that work-life integration can lead to higher levels of role overload, work-family conflict, and emotional depletion of hosts, which in turn affect their social exchange with customers. |
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| Keywords: | Work-life integration Boundary theory Work-family conflict Role overload Emotional depletion Social exchange with customers |
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