| 基于用户需求的图书馆信息服务质量评价模式研究 |
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| 引用本文： | 赖红艳.基于用户需求的图书馆信息服务质量评价模式研究[J].价值工程,2010,29(3):92-92. |
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| 作者姓名： | 赖红艳 |
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| 作者单位： | 湖北师范学院图书馆,黄石,435002 |
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| 摘 要： | 在分析构建基于用户需求的图书馆服务质量评价体系的必要性的基础上,探讨了图书馆信息服务质量的评价原则和模式。
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| 关 键 词： | 图书馆 服务质量评价 SERVQUAL LibQUAL+TM |
Evaluation Mode Research on Library Information Service Quality Based on the Customer's Requirements |
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| Lai Hongyan.Evaluation Mode Research on Library Information Service Quality Based on the Customer's Requirements[J].Value Engineering,2010,29(3):92-92. |
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| Authors: | Lai Hongyan |
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| Institution: | Hubei Normal University Library/a>;Huangshi 435002/a>;China |
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| Abstract: | Mode Evaluation research on Library information service quality based on the customer's requirements are discussed by analyzing Library information service quality based on the customer's requirements. |
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| Keywords: | library service quality evaluation SERVQUAL LibQUAL+TM |
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