| Abstract: | The ombudsman schemes that have been set up in the financial services sector in the U. K. are intended to meet the needs of consumers for rapid, effective and cheap redress. This paper examines the extent to which these schemes have fulfilled their objectives and draws up a balance sheet from the consumer viewpoint. Suggestions are made for the future development of the schemes. The paper is based on a speech given at the Office of Fair Trading Conference on Consumer Redress, Queen Elizabeth II Conference Centre, London, January 1991. |
