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When your problem becomes my problem: The impact of airline IT disruptions on on-time performance of competing airlines |
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| Authors: | C Jennifer Tae Min-Seok Pang Brad N Greenwood |
| Institution: | 1. Department of Strategic Management, Fox School of Business, Temple University, Philadelphia, Pennsylvania;2. Department of Management Information Systems, Fox School of Business, Temple University, Philadelphia, Pennsylvania;3. Department of Information Systems and Operations Management, School of Management, George Mason University, Fairfax, Virginia |
| Abstract: | |
| Keywords: | airlines disruption interdependence on-time performance shared resources |