Social Knowledge Environments |
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Authors: | Prof Dr Jan M Pawlowski Prof Dr Markus Bick Prof Dr René Peinl Dr Stefan Thalmann Prof Dr Ronald Maier Dipl-Wirt-Inf Lars Hetmank Dipl-Wirt-Inf Paul Kruse Malte Martensen Henri Pirkkalainen |
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Institution: | 1. Ruhr West University of Applied Sciences, Mülheim, Germany 3. ESCP Europe Business School Berlin, Heubnerweg 8–10, 14059, Berlin, Germany 6. Hof University of Applied Sciences, Hof, Germany 5. University of Innsbruck, Innsbruck, Austria 4. TU Dresden, Dresden, Germany 2. University of Jyv?skyl?, Jyv?skyl?, Finland
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Abstract: | Knowledge management represents a key issue for both information systems’ academics and practitioners, including those who have become disillusioned by actual results that fail to deliver on exaggerated promises and idealistic visions. Social software, a tremendous global success story, has prompted similarly high expectations regarding the ways in which organizations can improve their knowledge handling. But can these expectations be met, whether in academic research or the real world? This article seeks to identify current research trends and gaps, with a focus on social knowledge environments. The proposed research agenda features four focal challenges: semi-permeable organizations, social software in professional work settings, crowd knowledge, and cross-border knowledge management. Three solutions emerge as likely methods to address these challenges: design-oriented solutions, analytical solutions, and interdisciplinary dialogue. |
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