基于结构方程模型的山西省商业银行服务质量研究

随着山西经济的发展,山西省的商业银行在该地区承担着越来越重要的金融服务责任。然而,银行业的发展水平距经济发达省份仍有一定的差距,需要我们分析其中的不足并找出相应的解决对策。本文以商业银行的服务质量作为出发点,结合结构方程对山西省商业银行服务质量体系进行建模和实证,探讨各因素在服务质量评价体系中的显著程度,为山西省商业银行实施服务管理的创新和增加企业绩效提出具体的建议。

To Study Banking Service Quality of Shanxi Province with Structural-Equation Model

With the economic development of Shanxi Province, Shanxi Province, the local banking service level is closely linked with the prosperity of the local enterprise. However, Shan Xi is still an economic backward province and there is still a gap in financial service industry between Shan Xi and economically developed provinces. We should find the deficiencies and the solution. Service quality of commercial banks as a starting point, the paper is Combined with structural equation modeling and empirical quality system of commercial banking services in Shanxi Province. The author tries to explore the significance of the factors in Service quality evaluation system. The aim of this paper is to make specific suggestions for Shanxi Commercial Banks to implement service management with innovation and increase enterprise performance.