Consumers' Online Information Search: Gen Yers' Finding Needles in the Internet Haystack

There exists a paucity of research attention afforded to understanding consumer information search behavior on the Internet, vis-a-vis existing information search models such as an interactive, consumer experience in the offline realm. Thus, the present study investigates whether the factors inculcated within traditional cognitive processing models remain significant in the online information setting. Grounded in the contributions of Punj and Staelin (1983 Punj , G. N. , & Staelin , R. ( 1983 ). A model of consumer information search behavior for new automobiles . Journal of Consumer Research , 9 ( March ), 366 – 380 .[Crossref], [Web of Science ®] , [Google Scholar]) and Srinivasan and Ratchford (1991 Srinivasan , N. , & Ratchford , B. T. ( 1991 ). An empirical test of a model of external search for automobiles . Journal of Consumer Research , 18 ( September ), 233 – 242 .[Crossref], [Web of Science ®] , [Google Scholar]) in the context of offline information search, this study proffers an empirical model of consumer online information. The empirical findings reveal that Perceived Risk and Perceived Cost do not significantly contribute to the consumer online information Search Effort. Rather, both of these conventional antecedents and Enjoyment significantly impact the satisfaction of young consumers' online information search endeavors. We recommend further studies to examine consumer information search behavior in other contexts (e.g., mobile phones) across countries.