Lemon Laws: Intent,Experience, and a Pro-Consumer Model |
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| Authors: | LEE D. DAHRINGER DENISE R. JOHNSON |
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| Affiliation: | 1. Lee D. Dahringer is an Associate Professor of Marketing, Emory University;2. Denise R. Johnson is Chief, Public Protection Division, Office of Attorney General, State of Vermont. |
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| Abstract: | Under deregulation, public policies regarding consumer rights and product warranties have shifted. This paper reviews the rationale for lemon laws, state legislation intended to help consumers resolve new car performance, and repair problems. It then compares consumers’ redress under these laws to redress under other remedies. Experience with Vermont's legislation, one of the most aggressive lemon laws, is reviewed and analyzed in detail as the basis for formulating public policy recommendations in this area. |
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