Examination of the effects of the relationship marketing orientation on the company performance |
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Authors: | Selin Kucukkancabas Ayse Akyol Berk M Ataman |
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Institution: | (1) Faculty of Economics and Administrative Sciences, Trakya University, Edirne, Turkey;(2) Rotterdam School of Management, RSM Erasmus University, Rotterdam, The Netherlands |
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Abstract: | The research objective is to examine empirically the relationship marketing and its successful implementation in Turkish Beverage
Companies. Three scales were used to generate the data. Relationship marketing scale, environmental factors scale and company
performance scale. Some of the variables in questionnaire used as control variables that reflect company-specific characters
namely, company size, business type and sales volume. First the main effect of relationship marketing orientation on company
performance was assessed, and then the moderating effect of environmental factors on the relationship between relationship
marketing orientation and company performance was estimated by using multivariate techniques. |
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Keywords: | Relationship marketing orientation Company performance Moderating effect Turkish beverage industry |
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