| TQM视角下提升地铁企业竞争力的管理模式研究 |
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| 引用本文： | 张泽光,易江玲.TQM视角下提升地铁企业竞争力的管理模式研究[J].商业经济(哈尔滨),2011(22):48-50. |
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| 作者姓名： | 张泽光 易江玲 |
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| 作者单位： | [1]南京财经大学工商管理学院,江苏南京210046 [2]南京财经大学商学院,江苏南京210093 |
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| 摘 要： | 企业全面质量管理能够使地铁企业运营成本大幅度降低,服务质量大为提升,员工满意度得以提升和自主化管理意识增强。其基本思路是以顾客为中心,围绕顾客服务的目标,建立以全面质量管理为核心的人力资源保障机制,以过程和结果为导向,注重全员参与,全面改进公司现有的质量管理模式,最终实现企业与顾客的双满意。
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| 关 键 词： | TQM 地铁企业 企业竞争力 质量管理 模式研究 |
Management Model to Improve Subway Enterprise Competitiveness from the Viewpoint of TQM |
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| ZHANG Zeguang,YI Jiangling.Management Model to Improve Subway Enterprise Competitiveness from the Viewpoint of TQM[J].Business Economy,2011(22):48-50. |
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| Authors: | ZHANG Zeguang YI Jiangling |
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| Institution: | ZHANG Zeguang,YI Jiangling |
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| Abstract: | Total quality management（TQM） will reduce the operation cost of subway enterprises while increase service quality greatly,enhance employee satisfaction and independent management awareness.Its basic idea,centered on customers,targeted with serving customers,is to form security mechanism on human resources,based on TQM,oriented by process and result,cherishing full participation,and to improve current model of quality management to reach win-win aim with enterprises and customers. |
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| Keywords: | TQM subway enterprises enterprise competitiveness quality control model |
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