A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria |
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| Institution: | 1. Department of Industrial Management, Faculty of Management and Accounting, Allameh Tabataba''i University, Tehran, Iran;2. Department of Construction Technology and Management, Vilnius Gediminas Technical University, Sauletekio al. 11, LT–10223 Vilnius, Lithuania;1. University of Belgrade – Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11 000, Belgrade, Serbia;2. Polytechnic University of Bari, Via Edoardo Orabona 4, 70126, Bari, Italy;1. Department of Shipping and Transportation Management, National Kaohsiung Marine University, 142 Hai-Jhuan Road, Nan-Tzu, Kaohsiung 811, Taiwan, ROC;2. Department of Shipping and Transportation Management, National Taiwan Ocean University, 2 Pei-Ning Road, Keelung 20224, Taiwan, ROC;1. Air Transport and Operations, Faculty of Aerospace Engineering, Delft University of Technology, Kluyverweg 1, 2629 HS Delft, The Netherlands;2. Kenya Airways, Airport North Road, Embakasi, P.O. Box: 19002 00501 Nairobi, Kenya;1. Graduate Institute of Industrial and Business Management, National Taipei University of Technology, Taipei, Taiwan;2. Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei, Taiwan;3. Department of Transportation Management, Tamkang University, 151 Ying-Chuan Rd., Tamsui, Taipei 251, Taiwan;1. Departmet of Industrial Engineering, Faculty of Mechanical Engineering, University of Yildiz Technical, 34349, Yildiz, Istanbul, Turkey;2. ASAP Research Group, School of Computer Science, University of Nottingham, NG8 1BB, Nottingham, UK;3. Departmet of Industrial Engineering, Faculty of Management, University of Istanbul Technical, 34367, Maçka, Istanbul, Turkey;1. Romanian Association for Hydrogen Energy, Rm. Valcea, Romania;2. National Research and Development Institute for Cryogenics and Isotopic Technologies ICSI, Rm. Valcea, Romania;3. ASAP Research Group, School of Computer Science, University of Nottingham, NG8 1BB, Nottingham, UK;4. Hertfordshire Business School, University of Hertfordshire, AL10 9BL, London, UK;5. Department of Production Management, Faculty of Business, Istanbul University, 34320 Avc?lar, Istanbul, Turkey |
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| Abstract: | Evaluation of airlines based on service quality criteria can help to improve the processes of airlines, and also can give guidance to travel agencies to provide better choices for passengers and tourists. In this study, a hybrid simulation-based assignment approach is proposed to deal with multi-criteria decision-making problems with a group of decision-makers. A probability distribution is used to model decision-makers’ opinions and constructing a stochastic decision matrix. Then some efficient multi-criteria decision-making methods are utilized for evaluating alternatives in a simulation process. The proposed approach is applied to a problem of evaluation of five airlines with respect to opinions of 58 experts on 28 criteria. The results show the efficiency of the proposed to handle decision-making problems with a large number of experts. Moreover, the evaluation results are more reliable than the other decision-making approaches because of simulating decision-makers’ opinions, using multiple methods and evaluating based on aggregative results. |
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| Keywords: | Airline evaluation Service quality TOPSIS COPRAS WASPAS EDAS MCDM |
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