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A comparison of conventional versus Islamic banking customers attitudes and judgment |
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| Authors: | Said Laila Refiana Bilal Kanwal Aziz Shahab Gul Ambreen Shabbir Malik Shahzad Zamir Aysha Abro Hummera |
| Affiliation: | 1.University of Lahore, 24 West Jinnah, Avenue 43/2, Islamabad, 5400, Pakistan ;2.Universitas Lambung Mangkurat, Banjarmasin, Indonesia ;3.Comsat University, Lahore Campus, Lahore, Pakistan ;4.Department of Management Sciences, Baheria University, Islamabad Campus, Islamabad, Pakistan ;5.Department of Management Sciences, The University of Azad Jammu and Kashmir, Muzaffarabad, Pakistan ;6.Economics Department, University of Karachi, Karachi, Pakistan ;7.The International Islamic University, Islamabad, Pakistan ; |
| Abstract: | This investigates the impact of customer attitude and judgment regarding conventional and Islamic banking system in Pakistan. This study attempts to find out, how the customers of Islamic banks perceive about Islamic banking practices in terms of Shariah compliance and conventional banking system regarding earning more profits. This study consists on primary data through a well design questionnaire. Four hundred and thirty (430) questionnaires were distributed among different customers of all three types of banking, such as Islamic, conventional and stand-alone branches in order to investigate customer’s attitude and judgment toward banking system. The findings indicate that overall 28% of Islamic banking customers don’t know the essential concept of Islamic financial institution’s in Pakistan. Furthermore, 54% customers of conventional banking show their interest to convert their accounts toward Islamic banks. |
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