A model of individual and organizational factors affecting quality-related outcomes |
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Institution: | 1. School of Management, Nanjing University, China;2. School of Management, Department of Hospitality Management, Hung Kuang University, Taiwan |
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Abstract: | This article integrates previous theory and research on work adjustment, individual performance, human relations, and high involvement systems to develop a model of the individual and organizational factors thought to affect quality-related outcomes. The model suggests that organizational values influence the design of internal organizational systems, and the degree of congruence between individuals and organizational systems influences the attainment of quality-goals. Furthermore, the model emphasizes that the success of a TQM system may depend on the congruence between organizational systems (e.g., human resources practices) and quality goals. A number of research propositions based on the model are offered to motivate future research on quality-related issues. |
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