A working definition for total quality management (TQM) researchers |
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| Affiliation: | 1. Department of Industrial Management, Faculty of Economics, Management and Accounting, Yazd University, P.O. Box: 89195-741, Yazd, Iran;2. Department of Management, Susquehanna University, Selinsgrove, PA, USA;3. Department of Supply Chain Management, University of Kassel, Kassel, Germany;1. Kocaeli University, Institute of Science, Industrial Engineering Department Kocaeli, Turkey;2. Kocaeli University, Engineering Faculty, Industrial Engineering Department Kocaeli, Turkey |
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| Abstract: | Total quality management represents a movement which is revolutionizing the way business is done in the industrialized world. Using points of agreement between the writings of the quality gurus, this paper develops a definition of TQM to serve as a reference point for those interested in doing research on this important topic. |
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