第三方物流服务对客户物流成本影响的实证研究

供应链物流服务对于提升客户企业的竞争力,提高经营绩效具有重要的影响,特别是中国的企业,如何通过第三方良好的物流服务,强化供应链物流成本管理是当今企业在发展过程中的重大课题。本文在对以往物流客户服务管理进行理论回顾和归纳的基础上,针对中国企业的背景,利用多元回归分析探索了各种第三方物流服务影响因子对委托客户企业供应链物流成本管理绩效的影响,提出物流服务内容上的增值程度和物流服务水准上的贡献程度对于委托客户企业实现良好的供应链物流成本具有较高的影响,从而揭示了当今中国第三方物流如何从效率和效能两个方面入手提供良好的客户物流服务。

The Empirical Study of Third-party Logistics'''' Customer Service Influence on Consigners'''' Logistics Cost

Logistics customer service has an important influence on competitiveness and performance of consigners.Especially to Chinese companies,how to realize effective logistics cost management utilizing third-party logistics service has become a major research issue in the development of current enterprises.Based on the literature review of logistic customer service management and the background of China enterprises,this paper explores the relationship between various third-party service influencing factors and logistics cost management performance of consigners by means of multivariable regression analysis.We propose that the value-added service content and greater contribution of service level have positive effect on consigners' cost management performance,and these results have valuable instructions to third-party logistics on how to provide customer service with efficiency and effectiveness.