Developing competence in retailing: strategic advantages |
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Authors: | John Davison Sally Messenger Christoph Williams |
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Institution: | Department of Management Studies, University of Surrey, Guildford, Surrey GU2 5XH, UK |
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Abstract: | Since the late 1980s, the UK Government has invested significant levels of funding in the development of national competence-based qualifications in an attempt to improve skill levels and therefore international competitiveness. The paper provides an overview of the progress which has been made by the UK retailing industry and presents the implementation experiences of five major retail companies. The paper concludes with an analysis of the strategic implications. |
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Keywords: | retail training and education retail competences NCQs for the retail industry |
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