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Understanding culinary tourist motivation,experience, satisfaction,and loyalty using a structural approach
Authors:Elizabeth Agyeiwaah  Felix Elvis Otoo  Wantanee Suntikul  Wei-Jue Huang
Institution:1. Faculty of Hospitality and Tourism Management, Macau University of Science and Technology, Avenida Wai Long, Taipa, Macau, China;2. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Tsim Sha Tsui East, Hong Kong
Abstract:Research on culinary tourism lacks an empirical examination of the relationship between motivation, experience, satisfaction, and loyalty. Drawing on the extant literature, this paper examines the relationships between antecedents and outcomes of culinary tourist participation in cooking classes using a structural equation modelling approach. Based on a convenience sample of 300 international tourists at cooking schools in Chiang Mai, Thailand, the structural model confirmed direct and indirect interrelationships among four main constructs of the study. It was found that culinary tourists’ motivation positively influences both the culinary experience and satisfaction; and that the culinary tourist experience is positively associated with both culinary tourist satisfaction and loyalty, suggesting that the more tourists are motivated to participate in cooking classes, the more experiential value and satisfaction are perceived. Moreover, the more experiences encountered at the cooking class, the more satisfied and loyal the tourists become. Understanding the key motivators and elements of satisfaction in cooking classes can contribute to the achieving of sustainable destination loyalty. The findings are relevant to Destination Management Organisations (DMOs) as part of developing sustainable strategies that are in line with specific culinary needs and experiences of cooking class participants.
Keywords:Culinary tourists  motivation  experience  satisfaction  loyalty  cooking class  structural approach  Chiang Mai  Thailand  Destination Management Organisations
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