The Transformation of International Telecommunications

This article starts by identifying the key elements of the antiquated system which has ensured that prices for international telephony have stayed high even though costs have fallen sharply. It then explains why and how that system, built on bilateral relationships between telecommunications companies (telcos) which were formerly monopolies, is now being undermined. The authors conclude that international customers of telcos can look forward to massive price cuts in the near future and that this will make it possible for world-wide communications across disparate operations to expand even faster than before. The telcos themselves must face up to (i) rapidly falling profits from what has been a cash cow and (ii) the strategic dilemma of whether to hold out against change or to roll out new services to compete with new entrants and the new service options opened up by technological advance.