| 基于蒙特卡洛模拟的商业银行排队问题研究 |
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| 引用本文： | 颜薇娜.基于蒙特卡洛模拟的商业银行排队问题研究[J].技术经济与管理研究,2009(1):20-22. |
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| 作者姓名： | 颜薇娜 |
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| 作者单位： | 浙江大学管理学院,浙江,杭州,310058 |
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| 摘 要： | 本文以排队论为理论基础，用蒙特卡洛模拟在Excel上对银行柜台多服务器单队列（M／M／C）的服务状况进行了动态模拟。得到不同顾客到达速率下，银行排队状况和银行为满足一定服务水平应该开设的服务器个数，并对目前日益严重的银行排队问题提出了建议。
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| 关 键 词： | 排队论 动态模拟 蒙特卡洛模拟 |
Study of waiting queue problem in commercial bank based on Monte Carlo Simulation |
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| YAN Wei-na.Study of waiting queue problem in commercial bank based on Monte Carlo Simulation[J].Technoeconomics & Management Research,2009(1):20-22. |
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| Authors: | YAN Wei-na |
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| Institution: | College of Management;Zhejiang University;Hangzhou 310058;China; |
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| Abstract: | Based on queuing theory for the theoretical basis,this paper uses Monte Carlo simulation in Excel to run dynamic simulation on the multiple counters and single-queue bank service conditions.The paper analyzes the Queue length and service level of the bank under different customer arrival rates,and makes some recommendations on the increasingly serious problem of the queue in banks nowadays. |
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| Keywords: | queuing theory dynamic simulation Monte Carlo simulation |
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