Guilty by association: The risk of crisis contagion |
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Authors: | Daniel Laufer Yijing Wang |
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Institution: | 1. School of Marketing & International Business, Victoria Business School, Victoria University of Wellington, 23 Lambton Quay, P.O. Box 600, Wellington 6140, New Zealand;2. Erasmus School of History, Culture, & Communication, Erasmus University Rotterdam, Rotterdam, The Netherlands |
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Abstract: | Crisis contagion, or how a crisis spreads from one company to another, has received very little attention from researchers. This is surprising as the negative consequences of crisis contagion can be significant when customers make assumptions of guilt by association. This article focuses on this important issue and describes four risk factors—country of origin, industry, organizational type, and positioning strategy—that increase the likelihood of crisis contagion. Valuable guidance is also provided on whether a company should issue a denial or remain silent if it faces the risk of crisis contagion. |
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Keywords: | Crisis management Crisis communication Crisis contagion Accessibility and diagnosticity |
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