Performance measurement in tourism firms: A content analytical meta-approach |
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| Affiliation: | 1. IULM University, Dipartimento: Economia, studi giuridici e aziendali, Via Carlo Bo, 1, I 20143 Milan, Italy;2. Kent Business School, University of Kent, Canterbury, Kent, CT2 7PE, UK;3. IULM University, Dipartimento di Marketing, comportamenti, comunicazione e consumi “Giampaolo Fabris”, Via Carlo Bo, 1, I 20143 Milan, Italy;1. Isenberg School of Management, University of Massachusetts-Amherst, 90 Campus Center Way, 209A Flint Lab, Amherst, MA 01003, United States;2. Department of Marketing, Copenhagen Business School, 2000 Frederiksberg, Denmark and School of Economics, Finance, and Marketing, RMIT University, Melbourne 3000, Australia;3. Isenberg School of Management, University of Massachusetts-Amherst, 90 Campus Center Way, 209A Flint Lab, Amherst, MA, 01003, United States;4. Newcastle Business School, University of Newcastle, University Drive, Callaghan, NSW 2308, Australia;5. Lancaster University Management School, LA1 4YX, UK;6. Athens University of Economics and Business, Greece;1. College of Business and Economics, Qatar University, P.O. Box 2713, Doha, Qatar;2. College of Business and Economics, United Arab Emirates University, United Arab Emirates;3. Faculty of Commerce, Tanta University, Egypt;4. Faculty of Commerce, Cairo University, Egypt |
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| Abstract: | This paper performs a meta-analysis of tourism performance measurement by synthesising tourism and hospitality research. A framework for understanding and advancing knowledge about tourism performance measurement is presented to overview three important dimensions of the tourism performance measurement literature (unit of analysis, approaches and disciplines). Computer-Aided Text Analysis of 978 articles covering a nineteen-year period, 1996 to 2014, is used to analyse approaches and disciplinary contexts. Specifically, we aim to advance a concrete understanding of tourism firms' performance measurement literature and to assess whether the temporal trends in performance measurement literature will help position tourism firms for the emerging tourism context. We propose some key research areas to guide a future tourism performance measurement research agenda. |
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| Keywords: | Performance measurement Computer-aided text analysis (CATA) Content analysis |
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