Tourist satisfaction a cognitive-affective model |
| |
Authors: | Ignacio Rodríguez Hctor San |
| |
Institution: | aUniversity of Cantabria, Spain |
| |
Abstract: | This study aims to contribute to the advancement of knowledge in the consumer psychology of tourism by carrying out an exploration of the cognitive and affective psychological processes which an individual goes through during the pre-experience and post-experience stages. Thus, a model explaining the interrelationships between psychological variables of the tourist is developed. The research was conducted with 807 individuals visiting a destination in Spain. The results show that preconceived image of the destination influences expectations and tourist loyalty. Additionally, there is support for the impact of expectations and emotions on satisfaction, which has a significant influence on behavioral intentions. Finally, several academic and managerial implications are outlined. |
| |
Keywords: | satisfaction image cognitions emotions loyalty |
本文献已被 ScienceDirect 等数据库收录! |