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A pernicious panacea—a critical evaluation of business re-engineering |
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| Authors: | Helen Blair Susan Grey Taylor & Keith Randle |
| Institution: | University of Hertfordshire Business School |
| Abstract: | This article investigates the practicalities of implementing business process re-engineering (BPR) through two case studies, DefCo and ServiCo in the public sector. It demonstrates the destructive and insidious nature of BPR, and deconstructs the myth that BPR represents a discontinuity in management thinking. |
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