Constructing a risk management indicator model for travel agencies: a resource integration perspective |
| |
| Authors: | Te-Yi Chang Ching-Cheng Shen |
| |
| Institution: | Graduate Institute of Tourism Management, National Kaohsiung University of Hospitality and Tourism, Kaohsiung, Taiwan, ROC |
| |
| Abstract: | ABSTRACTThis study integrated resource-based theory and resource dependence theory, and introduced risk management on Taiwan's travel agencies. First, through in-depth interviews with experts and content analysis, preliminary items were generated. Second, using the modified Delphi method to converge expert consensus, and 7 facets with 37 items was formulated. Next, the criteria in the various levels were weighted through the Analytic Hierarchy Process and ranked. This study result showed that priority operating risks for Taiwan's travel agencies were financial risks, competing risks and supply chain risks. This study found can be used by travel agencies in risk management and competitive strategies. |
| |
| Keywords: | Resource-based theory resource dependence theory risk management content analysis Delphi method the analytic hierarchy process tourism risk travel agencies strategic management indicator |
|
|
