Convention center facilities,attributes and services: The delegates' perspective

Convention centers are among the key players in the convention industry, make a critical economic contribution to the destination and present an important consideration in meeting planners' site selection process. Given the substantial investment in convention centers in recent years and the increased competition among them for business, an understanding of critical facilities, attributes and services is vital. This article assesses convention delegates' perceptions of the importance of select venue facilities, attributes and services. Furthermore, the performance of one of the top convention centers in Asia is assessed, identifying its strengths and weaknesses on the basis of an importance-performance analysis.