Five years and counting: the path to self-directed work teams |
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Authors: | Childs J |
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Affiliation: | Roberts Express, Akron, OH, USA. |
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Abstract: | In 1989, Roberts Express launched its first self-directed work team. Today it has more than 25 such teams, and they essentially have the responsibility of running operations. Those involved in the move to self-directed teams know it hasn't been easy. They have learned a number of important lessons along the way, some of which are described in this article. |
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