| 关于提升银行柜员服务水平的思考 |
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| 引用本文： | 张春梅. 关于提升银行柜员服务水平的思考[J]. 经济研究导刊, 2013, 0(5): 98-99 |
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| 作者姓名： | 张春梅 |
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| 作者单位： | 中国建设银行牡丹江分行 |
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| 摘 要： | 强化和创新服务观念与服务手段,是提高银行竞争能力的重要体现。因此,加强银行柜员服务管理,提高服务水平,是提高核心竞争力,实现绩效目标的必然要求。为此,从分析银行柜员服务入手,对在新的形势下如何提高银行柜员服务水平进行了探讨。
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| 关 键 词： | 银行柜员 服务质量 顾客满意 |
Thinking about improving the service level of the bank teller |
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| ZHANG Chun-mei. Thinking about improving the service level of the bank teller[J]. Economic Research Guide, 2013, 0(5): 98-99 |
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| Authors: | ZHANG Chun-mei |
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| Affiliation: | ZHANG Chun-mei(Mudanjiang branch,China Construction Bank,Mudanjiang 157000,China) |
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| Abstract: | Strengthening and innovating the service concept and service means, is an important embodiment of improving bank competi- tiveness.Therefore, to strengthen the bank teller service management, improve service levels, is to enhance the core competitiveness, a nec- essary requirement to achieve the performance objectives.Therefore, starting from the analysis of the bank teller service, on how to improve the bank teller service level under the new situation are discussed. |
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| Keywords: | bank teller service quality customer satisfaction |
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