| 谈文明礼貌用语在高校图书馆读者服务中的重要性 |
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| 引用本文： | 张玉梅. 谈文明礼貌用语在高校图书馆读者服务中的重要性[J]. 广东农工商职业技术学院学报, 2012, 28(1): 84-86 |
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| 作者姓名： | 张玉梅 |
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| 作者单位： | 广东农工商职业技术学院图书馆,广东广州,510507 |
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| 摘 要： | 文章从提高图书馆读者服务质量,避免或化解与读者的隔阂和冲突,展现馆员个人素质与文化修养,体现图书馆人性化服务等方面论述了文明礼貌用语在图书馆读者服务中的作用。
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| 关 键 词： | 文明礼貌用语 高校图书馆 读者服务 |
Discussion on the Importance of Courtesy Expressions in Reader Service in University Libraries |
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| ZHANG Yu-mei. Discussion on the Importance of Courtesy Expressions in Reader Service in University Libraries[J]. Journal of Guangdong AIB Polytechnic College, 2012, 28(1): 84-86 |
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| Authors: | ZHANG Yu-mei |
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| Affiliation: | ZHANG Yu-mei(Guangdong AIB polytechnic College,Guangzhou 510507,China) |
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| Abstract: | From improving the quality of library reader service,avoiding or resolving the misunderstandings and conflicts with readers,showing the personal qualities and cultural enrichment of librarian’s and reflecting the human services of library and other aspects,the essay discussed the role of polite language in the library service. |
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| Keywords: | polite language university libraries reader service |
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