知识密集型服务业的价值创造能力评价体系

运用层次分析法构建了知识密集型服务业的价值创造能力评价体系。遵循评价指标体系的设置原则,按照目标层、准则层、主题层、指标层的层级结构,形成了价值实现程度、服务交互能力、基本保障能力共3个一级评价指标以及10个二级评价指标、47个三级评价指标构成的评价指标体系,并对指标含义进行了说明。将为知识密集型服务企业提高价值创造能力方面提供科学依据,并为同类研究或后续相关实证研究提供借鉴。

Evaluation System Construction of Value Creation Capacity of KIBS

Using methods of analytic hierarchy process(AHP),this paper constructs the evaluation system of value creation ability of knowledge-intensive business service(KIBS).Following the establishment principles of evaluation index system,in accordance with the structure of target layer,rule layer,theme layer,and index layer,the paper forms evaluation index system consisted of three first-class indexes including value realization degree,service interaction ability,and basic guarantee capacity,ten second-class indexes,and forty seven third-class ones,the meanings of which are also described.This research will provide scientific basis for KIBS enterprises' improvement of value creation ability,and references for similar researches or follow-up related empirical studies.