| Abstract: | Managers may affect the consumer information search and acquisition process and, thus, consumer preference by designing communications and selecting information channels that are responsive to consumers' uncertainty-associated information needs. However, measures of uncertainty that would be appropriate for general use in measuring product-attribute associated uncertainty have not been developed and assessed. In this paper, two methodologies that may be appropriate are presented and evaluated. Comparison of the methods shows both approaches to be about equal when evaluated with respect to convergent and face validity, test-retest reliability, and the ability of each measure to predict preference. Possible uses of product-attribute uncertainty measures in assisting managers to formulate communications strategy are discussed. |
