Designing Collaboration Process Facilitation in Hotel Management Teams to Improve Collaboration Performance |
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| Institution: | 1. School of Tourism Science, Beijing International Studies University, Beijing, China;2. Research Center of Beijing Tourism Development, Beijing, China;3. School of Information, Renmin University of China, Beijing, China;4. School of Information Technology & Management, University of International Business and Economics, Beijing, China;5. Department of Marketing, Florida Atlantic University, Boca Raton, FL, USA;6. Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA;7. School of Hospitality Management, National Kaohsiung University of Hospitality and Tourism, Taiwan, ROC;1. School of Information, Renmin University of China, Beijing, China;2. School of Information Technology & Management, University of International Business and Economics, Beijing, China;1. School of Information Technology and Management, University of International Business and Economics, Beijing, 100029, China;2. Muma College of Business, University of South Florida, Tampa, 33620, USA |
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| Abstract: | This study proposes a structured collaboration process providing procedural guidance to facilitate smooth collaboration among hotel management teams. Design science research (DSR) and action research methodologies were followed to develop and evaluate an effective process facilitation based on collaboration engineering (CE) for group-oriented solutions in the hospitality industry. We interviewed members of the hotel management teams who used our process for insights and feedback and conducted a second-round iteration to optimize the designed artifact. According to the research findings, the designed artifact was perceived as easy to follow. Hospitality groups that deployed the proposed process facilitation reported good collaboration performances. Interviewees listed several merits of our collaboration process, including structured collaboration guidance, strict time control, and idea generation encouragement. As one of the first studies to adopt DSR methodology in hotel management teams, this paper puts forth a valuable approach to collaboration engineering in the hospitality industry. |
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