|
|||||
|
|
Leading a successful hotel: A look at the general manager’s ability to utilize multiple leadership styles |
|
| Institution: | 1. Washington State University, P.O. Box 4736, Pullman, WA 99164-4736, United States;2. University of Houston, 4450 University Drive, Room 227, Houston, TX 77204-3028, United States;1. Università IULM, Department of Business, Law, Economics, and Consumer Behaviour, Via Carlo Bo, 1, I-20143 Milan, Italy;2. Kent Business School, University of Kent Canterbury, Kent, CT2 7PE, UK;3. Bocconi University, Master in Economics and Tourism, Via Röntgen, 1, I-20136, Milan, Italy;4. National Research Tomsk Polytechnic University, 30 Lenin Avenue, Tomsk, 634050, Russian Federation;1. Department of Tourism, Pradita Institute, Tangerang, Indonesia;2. Department of Marketing, Business School, University of Western Australia, Perth, Australia;1. Indian Institute of Management Rohtak, Haryana, India;2. University of Missouri, Columbia, MO, USA;1. School of Tourism Management, South China Normal University, Zhongshan Road, Guangzhou, Guangdong Province 510631, China;2. College of Tourism, Huaqiao University, Chenghuabei Road, Quanzhou, Fujian Province 362021, China;3. Tourism & Hospitality Management Department, School of Management, Xiamen University, Siming Road, Xiamen, Fujian Province 361005, China |
| Abstract: | Using a case study format the researcher examines the leadership styles of three ultra-successful general managers (GMs) in select- and limited-service hotel environments. The study’s findings identify and characterize specific situations in which each GM was able to: 1) effectively utilize their primary leadership style and 2) intuitively shift to a non-prevalent style to accomplish a specific task. Applications of various aspects of leadership styles observed in the field were compared with the results of a formal leadership assessment. The cross-case analysis produced three dominant themes: 1) the GMs under study balanced the needs of their followers and guests; 2) while the GMs took three separate approaches to developing their followers, each built a cohesive management team with loyal employees; and 3) the GMs shifted leadership styles to help employees learn from their mistakes. Each GM utilized all aspects of their primary leadership style while also employing secondary styles when needed. |
| Keywords: | General manager leadership Qualitative Select-service hotel |
| 本文献已被 ScienceDirect 等数据库收录！ | |