A review of the business case for CSR in the hospitality industry |
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| Affiliation: | 1. The Faculty of Management, Kharazmi University, Tehran, Iran.;2. Tourism marketing management, Tehran University, Tehran, Iran;3. Nanyang Business School, Singapore.;4. Emirates Academy of Hospitality Management, Dubai, United Arab Emirates;1. Mehmet Akif Ersoy University, School of Tourism and Hotel Management, 15030 Burdur, Turkey;2. Ankara Hacı Bayram Veli University, Tourism Faculty, Gölbası 06830, Ankara, Turkey;1. La Trobe Business School, La Trobe University, Bundoora, Melbourne, VIC, Australia;2. School of Business Administration, Southwestern University of Finance and Economics, Chengdu, Sichuan, China;3. Research Center for Smarter Supply Chain & Dongwu Business School, Soochow University, Suzhou, Jiangsu, China;4. Department of Management Science and Engineering, East China University of Science and Technology, 130 Meilong Road, Xuhui District, 200237 Shanghai, China |
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| Abstract: | Despite prolific research on corporate social responsibility (CSR) in its various forms in the hospitality industry, there is no consensus regarding the business case for CSR initiatives. Using a stakeholder lens, we review the research on CSR and its rationale by analyzing its impact on the environment, employees, customers, community, and investors in the hospitality industry. Our review analyzes 170 articles published between 1990 and 2017 covering different conceptual frameworks, measures, and samples to evaluate the current state of the field, integrate findings, identify gaps, and suggest avenues for future research. Our review calls for a) more studies that examine hospitality-specific CSR initiatives to examine impact on firm performance, b) greater theory-driven research, and c) expansion of contexts both in terms of different sectors of the industry and geographical locations, than is covered by existing studies. Future research directions are provided. |
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| Keywords: | Business case for CSR Systematic review Hospitality management |
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