A quality-oriented framework with QoS management using Bluetooth as a case |
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Authors: | Hwa-Chun Ma Yen-Wen Chen |
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Institution: | (1) Department of MIS, China University of Technology, No. 56, Sec. 3, Shinglung Rd., Wenshan Chiu, Taipei, 116, Taiwan, ROC;(2) Department of Communication Engineering, National Central University, No. 300, Jhongda Rd., Jhongli City, Taoyuan, Taiwan |
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Abstract: | In a modern society that is inundated with cell phones, laptops, PDAs and other IT facilities, it is little wonder that digital
handheld tools and facilities have followed suit in the wireless trend. Services in Bluetooth promise to allow industries
and businesses to adapt rapidly to changes in the business environment and to the needs of IT users. Nevertheless, the dramatic
changes of services in Bluetooth also result in undesirable interactions that negatively influence quality of service and
customer satisfaction regarding Bluetooth. Consequently, it is important to discuss the service quality, service feature interaction
and service recovery about Bluetooth and their influence on user satisfaction and trust. Due to particular properties of wireless
communication services, there exist software testing models and methodologies in the domain of wireless communication services.
Based on the previous literature that defines the overall quality of wireless communication services, this study proposes
a quality-oriented framework that may be effectively applied to the area of wireless communication. |
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Keywords: | Bluetooth Service quality Service feature interaction Service recovery Satisfaction Trust |
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