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A note on closing the windows: Some lessons from queuing theory |
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| Authors: | Krishna B Athreya Mukul Majumdar |
| Institution: | School of Operations Research and Industrial Engineering, Cornell University, Ithaca, New York, USA. Email:;;Department of Economics, Cornell University, Ithaca, New York, USA. |
| Abstract: | Consider two departments of a government each serving customers of a particular type. We explore conditions under which a reorganization leading to both departments serving both types of customers leads to an enhancement of "efficiency" defined in terms of the expected queue size in a stochstic equilibrium. |
| Keywords: | Bureaucracy Efficiency Queuing Stochastic processes |