School of Operations Research and Industrial Engineering, Cornell University, Ithaca, New York, USA. Email:;;Department of Economics, Cornell University, Ithaca, New York, USA.
Abstract:
Consider two departments of a government each serving customers of a particular type. We explore conditions under which a reorganization leading to both departments serving both types of customers leads to an enhancement of "efficiency" defined in terms of the expected queue size in a stochstic equilibrium.