| 基于层次分析法对水利工程建设监理项目顾客满意度的评价 |
| |
| 引用本文： | 李延芳,杨顺坡,武佳枚. 基于层次分析法对水利工程建设监理项目顾客满意度的评价[J]. 经济研究导刊, 2010, 0(11): 187-189 |
| |
| 作者姓名： | 李延芳 杨顺坡 武佳枚 |
| |
| 作者单位： | 1. 山东省水利科学研究院,济南,250013
2. 济南市勘察测绘研究院,济南,250013 |
| |
| 摘 要： | 运用层次分析法建立了水利工程建设监理顾客满意度评价模型,并结合实例说明了具体应用。结果表明该模型是可行的,对水利工程建设监理顾客满意度评价和服务改进具有很好的参考价值。
|
| 关 键 词： | 水利工程建设监理 顾客满意度 层次分析法 |
Discussion about the evaluation of the customer satisfaction to the project supervision in the water conservancy construction based on the AHP |
| |
| LI Yan-fang ,YANG Shun-po ,WU Jia-mei. Discussion about the evaluation of the customer satisfaction to the project supervision in the water conservancy construction based on the AHP[J]. Economic Research Guide, 2010, 0(11): 187-189 |
| |
| Authors: | LI Yan-fang YANG Shun-po WU Jia-mei |
| |
| Affiliation: | 1.Water conservancy science academe of Shandong province;Jinan 250013;China;2.Reconnaissance and mapping academe;China |
| |
| Abstract: | AHP projects construction supervision established customer satisfaction evaluation model,illustrated with examples of specific applications.The results show that the model is feasible,on the water project construction supervision services to improve customer satisfaction rating and has a good reference value. |
| |
| Keywords: | supervision in the water conservancy construction customer satisfaction AHP |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
