| Abstract: | Workers often express a great deal of concern over managerial policies and tactics in introducing technological change. This article summarizes 11 concerns that workers in the telecommunications industry expressed about the changes they were experiencing. Many of these concerns arise from misunderstandings and miscommunications of managerial policies and are based on beliefs and expectations rather than fact and accurate information. It is argued that management should be concerned with these issues when implementing technological changes. Ideally, policies relating to the implementation of technological changes might be based on employee input and involvement. At a minimum, managers have an obligation to clarify policies regarding technological change so that rumors and false expectations do not dominate. |
