Differences between workstations and keypad group support systems: Implications for keypad GSS facilitators |
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Authors: | Abhijit Gopal Carol E Pollard |
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Institution: | (1) Faculty of Management, The University of Calgary, 2500 University Drive NW, T2N 1N4 Calgary, Alberta, Canada;(2) Faculty of Management, The University of Calgary, 2500 University Drive NW, T2N 1N4 Calgary, Alberta, Canada |
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Abstract: | Organizations are successfully using group support systems (GSS) to improve efficiency, effectiveness, and satisfaction in
organizational meetings. Meeting success relies on making an appropriate match between group, taks, and technology. This responsibility
often falls to the meeting facilitator. This article draws upon GSS and facilitation literature to develop a framework for
the discussion of effective facilitation in workstation and keypad meeting environments. The article identifies differences
between the systems and how they impact upon the behavior of the meeting facilitators and their choice of technology. Compensatory
actions are proposed for keypad facilitators to address the lack of key workstation features. Keypad strengths are also identified
to show the opportunities available to facilitators to maximize the benefits of using these GSS. Further, it is proposed that
different types of GSS are not mutually exclusive and should be seen as complementary components of a suite of GSS tools designed
to support organizational goals. |
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Keywords: | Group support systems electronic meeting systems keypad workstation facilitation group decision making framework |
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