停送电管理系统在哈尔滨电业局的研究与应用

为更好地服务于电力居民客户,哈尔滨电业局将黑龙江省电能量信息采集管理系统工程建设与国家电网公司SG186工程营销业务应用系统相结合,成功地解决了营销系统停电、送电过程中所遇到工单管理、余额检索、触发指令、自动操作等重要难题,实现了电能信息采集管理系统与营销业务应用系统的整合。以现代科技手段为客户实现自动停送电管理,降低了客服电话95598的占用率,并减少人为环节操作失误,极大地缩短了恢复送电时间,为客户减少了停电带来的损失,该系统具备全国领先的能力。

Research and Application of Power Cut and Power Transmission Management System in Harbin Power Supply Bureau

In order to better serve power residential customers,Harbin Power Supply Bureau combines Heilongjiang collecting power energy information management system construction projects and the State Grid Corporation of SG186 combination of marketing applications,which successfully resolved work order management,the balance of search,the trigger commands,automatic operation and other important problems encountered during the marketing system power failure and transmission process and achieved the integration of power information collection management system and marketing business application systems.Modern technological means could realize stopping power supply and transmission automatically for customers,reducing the occupancy rate of customer service phone 95598,and reducing the operational errors of human aspects,which greatly shorten recovery time of transmission,and reduce the losses caused by power failure,the system has the ability to lead the country.