| 浅谈空中乘务员服务意识的培养 |
| |
| 引用本文： | 刘丽新.浅谈空中乘务员服务意识的培养[J].价值工程,2011,30(1):222-223. |
| |
| 作者姓名： | 刘丽新 |
| |
| 作者单位： | 厦门工旅游学校,厦门,361021 |
| |
| 摘 要： | 意识决定行为,乘务员的服务意识决定着服务行为和服务态度,加强乘务员服务意识的培养,有助于提高航空公司的服务质量和经济效益。本文就空中乘务员应具备的服务意识及服务意识的培养方法进行探讨。
|
| 关 键 词： | 空中乘务员 服务意识 培养方法 |
A Brief Research on the Cultivation of Service Consciousness of Flight Attendants |
| |
| Liu Lixin.A Brief Research on the Cultivation of Service Consciousness of Flight Attendants[J].Value Engineering,2011,30(1):222-223. |
| |
| Authors: | Liu Lixin |
| |
| Institution: | Liu Lixin(Xiamen Industry,Commerce and Tourism School,Xiamen 361021,China) |
| |
| Abstract: | Consciousness determines behavior, thus the service consciousness of a flight attendant determines the service behavior and service attitude. Strengthening the cultivation of service consciousness of flight attendants helps to improve the service quality and economic benefits of airlines. This article researches on the service consciousness that a flight attendant should possess and the training methods of service consciousness. |
| |
| Keywords: | flight attendant service consciousness training methods |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
