The impact of quality management on productivity in the hospitality sector |
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| Institution: | 1. Hotelschool The Hague, Brusselselaan 2, 2587 AH, The Hague, The Netherlands;2. Virginia Polytechnic Institute and State University, Pamplin College of Business, Department of Hospitality and Tourism Management, 356 Wallace Hall, Blacksburg, VA 24061, United States;1. Monash University, 26 Sir John Monash Drive, Caulfield East, VIC 3145, Australia;2. Catholic University of the Sacred Heart, Milan Largo A. Gemelli 1, 20123 Milan, Italy;3. University of Valle d’Aosta, Strada Cappuccini, 2A, 11100 Aosta, Italy;1. University of Las Palmas de Gran Canaria, Edificio Departamental de Ciencias Económicas y Empresariales, Módulo C. C2-08, Spain;2. National Pingtung University of Science and Technology, Department of Hotel and Restaurant Management, 1 Shueh fu Road, Neipu, Pingtung 91201, Taiwan;1. Department of Management Sciences, Abdul Wali Khan University Mardan, Khyber Pakhtunkhwa, Pakistan;2. Alexandria University, College of Agriculture, Department of Economics and Agribusiness, El-Shatby, Alexandria, Egypt;3. Department of Agribusiness and Consumer Sciences, United Arab Emirates University, Al-Ain, United Arab Emirates;1. School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Special Administrative Region;2. Department of Civil and Environmental Engineering, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Special Administrative Region;3. Department of Civil and Architectural Engineering, City University of Hong Kong, Hung Hom, Kowloon, Hong Kong Special Administrative Region |
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| Abstract: | This paper attempts to determine the relationship between quality and productivity in the hospitality sector. Although both variables are crucial to the competitive and value creation processes in hotels, few empirical studies have explicitly analyzed the relationship between them. Thus, we estimated a production function for a hotel sample that shows how a set of determinants influences labour productivity. Among these determinants we included different quality variables, defined from the point of view of total quality. The estimation results show a direct and significant effect of quality on labour productivity. This suggests that the implementation of total quality management (TQM) systems, or the adoption of the TQM principles, have a positive impact on hotel labour productivity. |
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| Keywords: | Quality Labour productivity Hotels |
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