Migrant labor in hospitality: The Cyprus experience |
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| Institution: | 1. Department of Hotel and Tourism Management, Cyprus University of Technology, Spirou Araouzou 115, P.O. Box 50329, 3036 Limassol, Cyprus;2. School of Business and Management, University of Central Lancashire (Cyprus), 12-14 University Avenue, Pyla, 7080 Larnaka, Cyprus;1. Division of Anatomical Pathology, Department of Pathology, Faculty of Medicine and Health Sciences, University of Stellenbosch, Tygerberg, South Africa;2. Department of Biomedical Sciences, Faculty of Health and Wellness, Cape Peninsula University of Technology, Bellville, South Africa;3. GVI Oncology, Panorama Medi-Clinic, Panorama, South Africa;4. Pathcare N1-City, Goodwood, South Africa;5. Ampath, Centurion, Pretoria, South Africa;6. Panorama Medi-Clinic, Panorama, South Africa;7. National Health Laboratory Service, Port Elizabeth, South Africa;8. Department of Surgery, Faculty of Medicine and Health Sciences, University of Stellenbosch, Tygerberg, South Africa;1. University of New South Wales, Australia;2. Bournemouth University, United Kingdom;3. Monash University, Australia;4. Hong Kong Polytechnic University, Hong Kong;1. School of Economics and Finance, Massey University, Palmerston North, New Zealand;2. Department of International Trade and Marketing, Gediz University, Izmir, Turkey;3. Department of Economics, Gediz University, Izmir, Turkey;4. Department of Economics and Finance, Vancouver Island University, Canada;1. School of Management, Xi’an Jiaotong University, No. 28, West Xianning Road, Xi’an, Shaanxi, 710049, China;2. School of Economics & Management, Beijing Forestry University, No. 35, Qinghua East Road, Haidian District, Beijing, 100083, China |
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| Abstract: | The hospitality industry depends to a great extent on migrant employees for its day-to-day operations. Cyprus’ accession to the European Union (EU) in 2004 saw an influx of migrant employees, mainly from ‘New Europe’, a development which posed and continues to pose, numerous organizational challenges. Adopting a qualitative methodology, the study set out to investigate migrants’ employment experiences in Cyprus, via the views of three different groups of employees; managers, local and migrant employees. Findings, can inform both industry stakeholders and academic scholars, while enhancing our collective knowledge regarding migrants’ contributions to the industry, ‘push’ and ‘pull’ factors of migrant employment, their intercultural relationships with the host population, and the impacts that migrant employment can have on the service delivery process. |
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| Keywords: | Migrant employees Labor migration Hospitality industry Cyprus |
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