Knowledge-based resources and innovation in the hotel industry |
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| Institution: | 1. Institute of Tourism and Sustainable Development (TIDES), University of Las Palmas de Gran Canaria, Campus Universitario de Tafira, Módulo C, 35017 Las Palmas de Gran Canaria, Spain;2. University of Las Palmas de Gran Canaria, Faculty of Economics, Business and Tourism, Campus Universitario de Tafira, 35017 Las Palmas de Gran Canaria, Spain;1. Universidad de Castilla-La Mancha, Department of Business Administration, Plaza de la Universidad, 1, 02071 Albacete, Spain;2. Universidad de Castilla-La Mancha, Department of Business Administration, Avenida de los Alfares, 44, 16002 Cuenca, Spain;1. Faculty of Sciences & Technology, Talbot Campus, Bournemouth University, Poole, BH12 5BB, UK;2. Faculty of Management, Talbot Campus, Bournemouth University, Poole, BH12 5BB, UK;1. Dedman School of Hospitality, College of Business, Florida State University, 288 Champions Way, UCB 4112, P.O. Box 3062541, Tallahassee, FL 32306-2951, USA;2. School of Hotel, Restaurant and Tourism Management, University of South Carolina, Columbia, SC 29208, USA;3. Rosen College of Hospitality Management, University of Central Florida, 9907 Universal Blvd., Orlando, FL 32819, USA;4. Gulf Coast State College Institutional Effectiveness & Strategic Planning, Gulf Coast State College, Panama City, FL 32401, USA |
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| Abstract: | Although the study of innovation in the hotel industry is a key issue, little is known about the determinants of innovation in this sector, as most innovation research has focused on manufacturing firms or knowledge-intensive services. Furthermore, although research suggests that knowledge is a critical asset for achieving innovation performance, few studies have explored how knowledge operates in the hotel industry. This paper aims to provide empirical evidence about the role played by a set of knowledge-based resources in determining innovation activity in tourist accommodation firms. Data from 109 companies operating hotels in Spain suggest that intangible assets should be considered in this sector when attempting to explain the innovation capacity of firms. |
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| Keywords: | Human capital Organizational knowledge External social relationships Absorptive capacity Innovation |
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