Institution: | 1. Department of Administration, Federal University of Minas Gerais, Belo Horizonte, Brazil;2. Department of Software Engineering and Information Systems, Pontifícia Universidade Católica de Minas Gerais, Belo Horizonte, Brazil;3. Department of Industrial Technologies, University of Deusto, Bilbao, Spain;4. Department of Administration, Federal University of Espírito Santo, Vitória, Brazil |