Information systems and information technologies as enablers of innovation and knowledge creation and sharing in professional service firms

ABSTRACT

This paper aims at exploring what are the factors enabling or threatening IT and IS innovation choices and how these factors interact to shape organisational change in accounting firms. Data have been collected through questionnaires concerning strategies related to IT and IS, to understand whether these strategies may enable innovation and knowledge creation and sharing. Insights are provided from the Italian setting, since its particular features of an ever-changing regulation and high competition. Findings show some additional insights to what stated by the literature, contending that some differences do exist relatively to firms’ size and localisation. In doing so, the paper provides interesting implications concerning IS and IT as enablers of innovation and knowledge sharing in PSFs.