Being Good Citizens: Understanding a Mediating Mechanism of Organizational Commitment and Social Network Ties in OCBs |
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Authors: | Chieh-Peng Lin Wei-Ting Hung Chou-Kang Chiu |
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Institution: | (1) Graduate School of Technological and Vocational Education, National Yunlin University of Science and Technology, 123 University Road, Section 3, Douliou, Yunlin, 64002, Taiwan, ROC;(2) Department of Business Administration, Vanung University, No. 1 Van-Nung Rd., Chung-Li, Tao-Yuan, 32061, Taiwan, ROC;(3) Ching Kuo Institute of Management & Health, 336, Fu Hsin Rd, Keelung, Taiwan, ROC |
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Abstract: | Given that citizenship challenges the basis and workings of the basic institutions market, state, and civil society, organizational
citizenship behaviors (OCBs) become an important moral tenet found in some codes of ethical principles. This study explores
service-oriented OCBs and their determinants. Three dimensions of service-oriented OCBs (loyalty, service delivery, and participation)
are hypothetically influenced by distributive justice, procedural justice, personal cooperativeness, and the need for social
approval through the mediation of organizational commitment. The three dimensions of OCBs are hypothetically influenced by
personal cooperativeness, need for social approval, task interdependence, and outcome interdependence through the mediation
of social network ties. The model is tested using data from contact employees at several financial holding companies in Taiwan.
Test results reveal that the relationships between need for social approval and organizational commitment and those between
task interdependence and social network ties are insignificant, whereas all other paths are significant. This study also provides
managerial implications and limitations. |
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Keywords: | ethics justice personal cooperativeness need for social approval task interdependence outcome interdependence |
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