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MRO parts service in the machine tool industry |
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| Authors: | Warren A. French Jan W. Henkel John S. Kanet John B. Ford |
| Affiliation: | John Ford holds an Ph.D. from the University of Georgia, USA |
| Abstract: | This article examines the post purchase Parts servicing of Machine Tools. Survey results outline the policies and criteria that influence the degree to which replacement parts will be provided for old machines. The survey indicates that the policies of some American manufacturers leave service gaps that can be exploited by foreign as well as domestic competitors. |
| Keywords: | Address correspondence to Professor Warren A. French Department of Marketing University of Georgia Brooks Hall Athens GA 30602 USA |
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