| 营业厅的客户服务期望管理 |
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| 引用本文： | 姚勇.营业厅的客户服务期望管理[J].价值工程,2014(1):137-138. |
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| 作者姓名： | 姚勇 |
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| 作者单位： | 四川大学锦城学院工商管理系,成都611731 |
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| 摘 要： | 本文旨在通过对营业厅这一服务界面中客户服务期望的探讨,提出营业厅客户服务期望管理的思路和实施手段,为服务型企业获得更高的客户服务质量评价提供镜鉴。
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| 关 键 词： | 服务型企业 营业厅 服务期望管理 |
Business Hall Customer Service Expectation Management |
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| YAO Yong.Business Hall Customer Service Expectation Management[J].Value Engineering,2014(1):137-138. |
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| Authors: | YAO Yong |
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| Institution: | YAO Yong ( Department of Business Administration, Jineheng College of Sichuan University, Chengdu 611731, China ) |
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| Abstract: | This paper aims to propose the idea and means for business hall customer service expectation management through discussion of customer service expectation in business hall, thus providing reference for service-oriented businesses to get higher customer service quality evaluation. |
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| Keywords: | service-oriented businesses business hall service expectation management |
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