| 第三方物流的客户关系管理研究 |
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| 引用本文： | 段圣贤.第三方物流的客户关系管理研究[J].物流科技,2006,29(6):98-99. |
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| 作者姓名： | 段圣贤 |
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| 作者单位： | 湖南现代物流职业技术学院,湖南,长沙,410131 |
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| 摘 要： | 第三方物流作为一种新兴产业,正在全球范围内得以迅速发展.客户关系管理作为第三方物流经营活动的重要组成部分,有必要引起大家的积极关注.本文分析了第三方物流客户关系管理的特点与意义,着重阐述了第三方物流客户关系管理的基本策略.
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| 关 键 词： | 第三方物流 客户关系管理 客户满意度 |
| 文章编号： | 1002-3100（2006）06-0098-02 |
| 收稿时间： | 2005-12-05 |
| 修稿时间： | 2005年12月5日 |
Research of Customer Relationship Management of Third Party Logistics |
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| DUAN Sheng-xian.Research of Customer Relationship Management of Third Party Logistics[J].Logistics Management,2006,29(6):98-99. |
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| Authors: | DUAN Sheng-xian |
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| Institution: | Hunan Modern Logistics Technology College, Changsha 410131, China |
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| Abstract: | As a new estate, the third party logistics is developing rapidly in the world. We must pay attention to the customer relationship management, because it is one of the important parts of the third party logistics. This article analyses the features, significances and tactics of the customer relationship management of the third party logistics. |
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| Keywords: | third party logistics customer relationship management customer satisfaction index |
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